Privacy Policy

Last updated: December 2023

1. Introduction

GBC Distribution t/a Broadband Services ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or contact us through our website or phone number 0800 246 6740.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (phone number, email address, postal address)
• Current internet service provider and package details
• Internet usage requirements and preferences
• Location information to determine service availability
• Call recordings for quality and training purposes

Technical Information

We may automatically collect:

• IP address and browsing data
• Device information and browser type
• Website usage statistics through cookies

3. How We Use Your Information

We use your information to:

• Provide broadband comparison and advisory services
• Connect you with suitable internet service providers
• Improve our services and customer experience
• Comply with legal obligations
• Send relevant service updates and offers (with your consent)

4. Information Sharing

We may share your information with:

• Internet Service Providers: We share relevant details with ISPs to facilitate service comparisons and connections
• Service Partners: Trusted partners who help us provide our services
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

9. International Data Transfers

As we operate from India, your information may be processed and stored in India. We ensure appropriate safeguards are in place for any international data transfers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: